Support & Fees

Contact us

For help with your account, a booking, payments, safety concerns, or to report a problem, email support@vipmate.app. We prioritise safety reports and active-booking issues.

If you are in immediate danger, always call emergency services on 000 first.

Pricing & fees

All prices and fees are GST-inclusive.

For talent

Free to join, free to apply

No subscription, ever — a commission applies only to work you win, and tips are always 100% yours. Your exact rates are shown in your account before you accept any booking.

For hosts

One flat booking fee

A simple flat fee per talent booked — no subscriptions. The exact amount is itemised before you confirm every booking.

Full fee terms are set out in the Terms of Service. Every amount is itemised in your account before anything is charged or deducted.

Policies

• Terms of Service — marketplace rules, fees, cancellations, no-shows and refunds.
• Privacy Policy — how we handle your personal information.